How do I register for a sale?
Set up your account on our bidding platform (link to bidding platform), including your valid email address, billing address and mobile phone number. We will send you a SMS to confirm registration.
Click on the sale you’d like to bid in and click ‘Register to Bid’ to get yourself registered for that particular sale.
What is the Buyer’s Premium?
22.5% on top of the winning hammer price
Does it cost anything to bid?
No. You’ll only pay once you’ve won a lot in a sale. You’ll pay the hammer price plus our buyer’s premium of 22.5%
What am I agreeing to by registering to bid in a sale?
As soon as you register to bid in any of our sales, you’re agreeing to our Conditions of Sale. Read them in full here.
How do I see what’s on offer for sale?
Just click into the sale you’d like to bid on and you’ll see thumbnails and an overview of each of the lots in the sale. Once you’re registered, you can bid from this page too!
If you’d like more detailed information on any of the lots, you can click on the thumbnail of the lot to see the full lot page.
Can I change my bid once I’ve placed it?
You can increase your bid any time before the lot closes. Just navigate back to the lot in question and you can use the drop-down to increase your bid.
If I’m bidding online, how do I know when I’ve been outbid?
You’ll receive an outbid notification to your email or bidding app (depending on your settings) with a link to the lot so you can quickly navigate back and increase your bid.
We always recommend placing your maximum bid the first time around to help you secure priority on the best price for the lot because our system accepts bids in the order that they’re received.
Do you offer valuation services?
We’d be happy to help with cellar valuations and can provide a quote based on the size of your list. The fee will be waived on lists that are consigned for sale with us.
How do I contact someone who can help me bid or sell?
Please send an email to firstname.lastname@example.org, and one of our dedicated specialists will be in touch soonest.
How do you work out your bidding price?
Aiming to keep auction as simple and approachable as possible, we just list one price per lot, which will be the opening bid on the lot. We base our pricing on equivalent bottles in the market, factoring in condition, scarcity and provenance.
Why can’t I see a reserve price?
We don’t use reserve prices, we prefer to keep things simple – so the price you see is the price you can bid at!
What is AEOS Live?
From time to time, we’ll host traditional live auctions where we’ll be selling very special lots. Keep an eye on our website and social media for details on these not-to-be-missed events!
How do I find out about upcoming sales?
Sign up to our mailing list and keep an eye on our homepage for new auction information
How can I join your mailing list?
Subscribe here – and don’t forget to follow us on social media.
Where can I find the auction results?
You can access Past Auctions under the Auctions tab on our bidding website.
If you’re a bidder in the sale, you’ll receive an invoice to your registered email address soonest after the sale.
If you’ve consigned in the sale, please wait to hear from our team regarding your sale results.
What are the shipping options?
You can arrange for your goods to be collected directly at our warehouse in Tuen Mun, or we can assist with temperature-controlled delivery to you in Hong Kong, Kowloon and most of the New Territories at the following rates:
– Standard Weekday Delivery (between 10 am – 6 pm, excluding Public Holidays): HK$ 400 per address
– Special Requests – an additional HK$ 250 applies for any of the below requests:
– Deliveries within a specified 2-hour timeslot
– Delivery after 6 pm
– Saturday delivery
– For outlying areas (Sai Kung, Discovery Bay, etc.): Please reach out to our team at email@example.com for a quote.
– For international shipping, or for palletized orders to be delivered, please reach out to our team at firstname.lastname@example.org.